PRIVACY POLICY

Synergy Gut Care (ABN 11 363 551 046) (“we”, “us”, “our”) is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with our website, services, or communicate with us.

By using our website or services, you consent to the collection and use of your information as outlined below. 

1. What Information We Collect

We may collect personal information including:

  • Personal details: name, date of birth, gender, occupation

  • Contact information: phone number, email, address

  • Health information: medical history, medications, lifestyle factors, family history

  • Service-related data: bookings, purchases, preferences, feedback

  • Technical data: IP address, website usage, cookies

  • Communication records: emails, messages, consultations

Where possible, you may choose to remain anonymous or use a pseudonym, however this may limit our ability to provide services.

2. How We Collect Information

We collect personal information:

  • Directly from you (consultations, forms, bookings)

  • Through our website and online systems

  • Via communication (email, phone, social media)

  • From third parties where relevant (e.g. healthcare providers, with consent)

If you do not provide required information, we may not be able to deliver our services effectively.

3. Why We Collect Your Information

We collect and use your information to:

  • Provide clinical nutrition and colon hydrotherapy services

  • Tailor recommendations to your individual needs

  • Communicate with you regarding appointments and care

  • Improve our services and client experience

  • Meet legal and regulatory requirements

  • Provide relevant updates, education, or marketing (you can opt out anytime)

Sensitive health information is only used:

  • For your care

  • With your consent

  • As required by law

4. Disclosure of Information

We may share your information with:

  • Healthcare providers involved in your care

  • Payment processors and service providers

  • Our team and contractors (on a need-to-know basis)

  • Legal or regulatory authorities where required

We do not sell or provide your information for third-party marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure digital systems and encrypted platforms

  • Restricted access to authorised personnel only

  • Secure storage of physical records

  • Use of password-protected devices and antivirus software

However, due to the nature of online communication, we cannot guarantee complete security of data transmitted via the internet.

6. Online Communication & Risk

If you choose to communicate with us via email, online forms, or social media, you acknowledge there is an inherent risk of data transmission and we cannot guarantee absolute confidentiality in these channels.

7. Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience and collect non-identifiable usage data.

You can disable cookies in your browser settings, although this may affect website functionality.

8. Access & Correction

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion (subject to legal obligations)

We may require identification before processing your request and will respond within a reasonable timeframe.

9. Complaints

If you have concerns about your privacy, please contact us in writing.

We will aim to resolve your complaint within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. International Users

Your information may be stored or accessed outside Australia. By using our services, you consent to this.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website and take effect immediately.

12. Contact Us

Synergy Gut Care
Virginie Rutgers

reception@synergygutcare.com.au
0432 564 472
36 Flannery Drive, Calderwood NSW 2527

At Synergy Gut Care, your privacy and trust are fundamental to the care we provide. We are committed to handling your information with integrity, respect, and confidentiality.